Refund & Cancellation Policy

Last updated: August 2026

This Refund & Cancellation Policy explains how refunds and cancellations work for services purchased through https://cttecom.com, operated by CTT ECOM LLC (“we,” “us,” or “our”). Because we provide consulting, marketing, design, and store-setup services rather than physical goods, this policy is structured around project and engagement terms rather than product returns.

1. Project-Based Work

For fixed-scope projects (such as a store setup or a defined creative package), refund eligibility depends on how much work has already been completed:

• If work has not yet started, you may cancel for a full refund minus any payment processing fees already incurred.
• If work is in progress, you will be invoiced for work completed to date; any remaining balance is refunded.
• Once a project is delivered and formally accepted by you, it is considered complete and is not eligible for a refund, though we will still address any agreed post-delivery revisions.

2. Hourly Consulting

Consulting time is billed for hours actually worked. Unused prepaid hours (where applicable) can be refunded on request; hours already delivered are non-refundable.

3. Monthly Retainers

Retainer engagements can be canceled with written notice before the next billing cycle. We do not offer partial-month refunds for a cycle already in progress, but we will complete any work already committed for that period.

4. Online Courses & Digital Content

If you purchase a self-serve course or digital resource, you may request a refund within 7 days of purchase provided you have not completed a substantial portion of the material. Access to the content will be revoked upon a refund being issued.

5. How to Request a Refund or Cancellation

Email us at support@cttecom.com with your name, the service or project involved, and the reason for your request. We will confirm eligibility and, where approved, process refunds to your original payment method within 5–10 business days.

6. Our Service Didn’t Meet What Was Agreed

If delivered work doesn’t match the scope we agreed on in writing, tell us specifically what’s missing or wrong. We will revise the work or, if we can’t resolve it, offer a partial or full refund depending on how much of the engagement was affected.

7. Contact Us

For any questions about refunds or cancellations, please contact:

CTT ECOM LLC
1507 Rainbow Ave, Laramie, WY 82070, USA
Phone: +1 307-443-4748
Email: support@cttecom.com
Website: https://cttecom.com